16 Dec 2013

Monitoring the Quality of Service Provided by the Cellular Mobile Services and Basic Telephone Services

Telecom Regulatory Authority of India  (TRAI)
Telecom Regulatory Authority of India  (TRAI) monitors Quality of Service (QoS) of Cellular Mobile services and Basic Telephone services, against the notified QoS standards, through quarterly Performance Monitoring Reports (PMRs) submitted by service providers.  

Giving this information in written reply to a question in the Rajya Sabha, Shri Kapil Sibal, Minister of Communications and Information Technology, said that as per the performance monitoring reports submitted by services providers for Mobile and other services for the quarter ending 30.06.2013, the QoS provided by BSNL and MTNL falls short of prescribed benchmarks in some respects only.

 BSNL and MTNL are, in general, meeting the QoS benchmarks prescribed by TRAI.

Shri Sibal informed the House that he QoS improvement is a continuous process. BSNL and MTNL are constantly endeavoring to improve their Quality of Service, through steps detailed below:
·                 Close monitoring of network operation through IT (Information Technology) enabled systems.

·                 Introduction of CDR (Call Detail Record) based billing, commercial & fault repair services.

·                 Introduction of effective Network Management System.

·                 Measures like BTSs (Base Transceiver Stations) additions, capacity augmentation and upgradation, optimization of radio network and drive tests.

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